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[DONERLAND] Miniature Clay Set 3+2
- Price: The prices of all products can be changed without notifications, and please be aware to this can’t be the reasons for purchasing cancel and refund.
- Sold Out: Sold out can be occurred due to store/enterprise’s circumstances after placed order.
- Free Gift: The free gift can’t be distributed due to dispatch condition of each country and the early termination can be occurred due to circumstance of shop.
- Clearance Fee: The duty or clearance fee can be occurred in the shipping country and the customer requires to pay the fee.
- Customs Clearance: The pick up can be required due to customs clearance quarantine in accordance country.
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- You can write and edit product reviews in My SSG > My Product Review.
- International Shipping Service
- SSG.COM Global provides international shipping service that delivers from Korea to other countries.
- Customers who wish shipping service within or to Korea, please use SSG.COM [Click to visit SSG.COM]
- Shipping Fee
- Shipping fee differs by product weight, selected shipping company, and shipping method, and will be estimated automatically.
- The shipping fee estimated by the product weight will be added to the product payment.
- Additional shipping fees from actual measurement of weight will be charged to SSG.COM
- Customs Duty
- Duty & Taxes are not included in the shopping total cost.
- All costs occurred during the Clearance process including import customs, needs to be paid by the customer.
- Please check the Clearance precautions and customs information of each shipping countries prior to making orders from SSG.COM Global.
- Returns due to complaints on Duty & Taxes during the Clearance process is not acceptable.
- Note for all countries for shipping
- Items can be separately shipped from different distribution centers; E-mart and Shinsegae.
- Customs olicies vary from country to country with different prohibited items. It is a customer’s responsibility to pay for any charge caused in the process of customs clearance. Returns can not be made due to the additional charge.
- Items can be destroyed under the customs supervision, and delays can be caused. SSG.COM has no obligation for this process.
- SSG.COM Global offers variety options of shipping companies. Please be aware that the countries that can be shipped vary by carriers.[Check the shipping countries by carriers]
- Note for specified countries
- Any information is subject to change and is only for your reference.
- See the list of countries that allow weight Limit of 20 kg
- Countries prohibit Food : Australia, Austria, Brunei, Czech, Denmark, Mongolia, Netherlands, Switzerland, Thailand, Turkey, Ukraine.
- Countries strict on Food: Philippines, Taiwan, Canada, Vietnam, Sweden
- See the list of items classified as dangerous goods. These products are strictly prohibited for international delivery.
- It is recommended that you contact the destination country’s customs, postal or government authority for the accurate and latest details.
- SSG.COM Global is not responsible for any incident that may result from the guidance provided here.
Country Weight Limit Region Restricted/Prohibited items EMS Delivery unavailable on Days of EMS storage service when undelivered* Australia 15 kg All regions except Norfolk island, Christmas island and Antarctic Territory Animal and plant products, Bedding, Footwear... Weekends, Holidays 7 days Japan 15 kg All regions Cosmetics, Foodstuffs, Perfumer... Holidays 15 days China 15 kg All regions Beverage, Cosmetics, Powdered milk... Holidays 15 days U.S.A. 15 kg All regions except Puerto Rico, Guam, Saipan Cereals, Dairy produce, Health drink... Sundays, Holidays N/A New Zealand 15 kg All regions except Ross Dependency. Only Rarotonga in Cook Island. Animal products, Flour, Beverages and spirits... Sundays, holidays 2 days Germany 15 kg All regions Milk and dairy products, Toys, games and sports requisites... Sundays, Holidays 14 days Singapore 15 kg All regions except islands Milk, skimmed, Seasonings, Chewing gum... Weekends, Holidays 14 days Taiwan 15 kg All regions Canned products, Sugar, Toys... Sundays, Holidays N/A Indonesia 15 kg All regions Animal products, Cosmetics... Sundays, Holidays 14 days Malaysia 15 kg All regions Electric machinery, Milk and dairy products, Toys... Sundays, Holidays 14 days Philippines 15 kg All regions except Busuaga, Palawan/Coron, Palawan Culion, Palawan El Nid (Baquit), Palawan Linapacan, Palawan Looc, Mindoro Occidental/Tiik and Mindoro Occidental Toys, Glass and glassware, Milk products... Weekends, Holidays 7 days
- Return of delivery: Packages can be returned to SSG Global if 1st or 2nd attempt of delivery is failed. It is recommended that you contact your local EMS office to receive packages.
- Order cancellation request can only be made in <Purchased> status.
- If the status is <Preparing Items> or <In Transit> order cancellation may not be processed.
- Order cancellation is only available for the entire order, and partial cancellation is not available. If you want orders for partial products, add them to the cart and make order/payment again.
- Returns are only available when products are defected, faulty, or different from labeling and advertising or from the contract.
- Returns due to complaints on color/size or a simple change of mind is not acceptable.
- Registering for returns is only available within 30 days from the date of delivery.
- For details on returns, please contact the Customer Service Center. Click to [Contact Us]
- Refund will be made automatically to the payment method used when placing the order. Refund period may differ by payment methods.
Payment Method Refund Method Refund Time (Once Return Is Received) Credit/Debit Card Credit/Debit Card 7~10 business days Paypal Balance Balance Within 24 hours Credit/Debit Card Credit/Debit Card 7~10 business days
- Refund for credit cards may differ in cancellation period depending on the policies of each card companies. Please inquire the credit card company for details.
- For refunds due to product defects or faults and not from a simple change of mind, product collection costs will be paid by SSG.COM Global.
- Refunds due to returns will be processed after the product re-stock is confirmed by SSG.COM Global.