JUVENILE PROTECTION POLICY

SSG.COM Global(Shinsegae Mall, Emart Mall) protects juveniles from juvenile harmful media by enacting protection policies based on related laws such as Act on Promotion of Information and Communications Network Utilization and Information, Juvenile Protection Act, Act on Consumer Protection in the Electronic Commerce Transactions, etc.
1. Juvenile Protection Administration
SSG.COM Global uses additional verification system and indicates juvenile harmful media to such, so to prevent the possibility of juvenile access and exposure to harmful media and beforehand and restricts juveniles from ordering harmful products.
2. Juvenile Protection Education
SSG.COM Global provides education to the juvenile protection related personnel regarding Act on Promotion of Information and Communications Network Utilization and Information, Juvenile Protection Act, and related laws, as well as handling process when harmful information is found.
3. Damage Consultation and Handling Complaints of Juvenile Protection
SSG.COM Global has designated the department and person in charge of juvenile protection with the purpose of damage consultation and complaint handling from juvenile harmful media and products; therefore please contact the numbers below for registration, and we will handle the inquiries safely and fairly.
4. Department and Person in Charge of Juvenile Protection
[Person in Charge of Juvenile Protection]
NameContact Number
CS Manager Lee, Hyejin +82-1588-4249 or +82-1588-4349
[Juvenile Protection Department]
DepartmentContact Number
CSR Team +82-1588-4249 or +82-1588-4349