Shopping Guide

How to Use SSG Global

From Department Store to Emart all at once Shopping becomes easy!
REGISTER
Click [REGISTER] at the top of the website.
Input your personal information and click [REGISTER] button.
Sign in
Input an Email address and password, then click [Sign in].
Currency
Provided currencies are USD($), CNY(¥), JPY(¥), KRW(\). Please select the currency you wish to make payment with.
Language
SSG Global operates Global Mall and Chinese Mall
In the Global Mall, you can choose a language between English and Korean.
Click to visit [global.ssg.com]
Click to visit [cn.ssg.com]
Search by Categories
In SSG Global, customers can search products by main category, subcategory, and specific category.
Searching became easy with step-by-step approach of main category, subcategory, and specific category.
Search to find products
You can quickly find products by searching.
Best Products
You can see the Category Best products.
Wish List
Click the [Add to Wish List] button to add products to your Wish List.
You can share the products in your Wish List with friends or add to your cart.
Add to Wish List button
Select Item/Choose Option
Customers can choose product options such as size or color of products.
You can change the quantity of the product you wish to purchase.
Shopping Cart
Customers can add products to the cart with options and quantity applied, and review the product in the Shopping Cart page.
Cautions for purchase
SSG Global and SSG.COM Korea provide the same products at the same prices.
Prices of any product can be changed without pre-notice.
Images of the products or of free gifts may be different than actual items received, as all images are taken in the direction of display use.
Also, free gifts may not be offered due to unforeseen circumstances followed by the destination’s restriction.They can be substituted with other gifts, or additional quantity of the originally ordered product may be provided to customers according to inventory plan.
Free gift promotion can be ended without pre-notice under some circumstances in Korea.
Electronic goods are all manufactured for domestic use in Korea, so please check voltage and electric current before placing an order.
Please, understand the exchange and refund are very difficult and limited for the reasons listed above.
Discount Coupons
If you have any discount coupons, please input the coupon code. Discounted price will be subtracted from the payment price.
Shipping Address
Please input the shipping address.
Shipping Address can be registered from [My SSG>Address Book]
Shipping method can be chosen depending on the address.
If you choose the shipping country, shipping fee will be automatically estimated by the product weight.
Payment Method
Payments can be made through Credit Card / Debit Card, PayPal, Alipay, UnionPay.
International Shipping Service
SSG Global provides international shipping service that delivers from Korea to other countries.
Customers who wish shipping service within or to Korea, please use SSG.COM [Click to visit SSG.COM]
Shipping Fee
Shipping fee differs by product weight, selected shipping company, and shipping method, and will be estimated automatically.
When emart and Shinsegae products are ordered at the same time, each is delivered from different places. Therefore, weight of emart and Shinsegae product will be estimated individually for charging delivery fee.(EX. If 1kg of emart product and 5kg of Shinsegaeproduct are ordered, delivery fee will be charged for both 1kg and 5kg products)
The shipping fee estimated by the product weight will be added to the product payment.
Additional shipping fees from actual measurement of weight will be charged to SSG Global
Customs Duty
All costs occurred during the Clearance process including import customs, needs to be paid by the customer.
Please check the Clearance precautions and customs information of each shipping countries prior to making orders from SSG Global.
Note for all countries for shipping
Items can be separately shipped from different distribution centers; E-mart and Shinsegae.
Customs olicies vary from country to country with different prohibited items. It is a customer’s responsibility to pay for any charge caused in the process of customs clearance. Returns can not be made due to the additional charge.
Items can be destroyed under the customs supervision, and delays can be caused. SSG Global has no obligation for this process.
Note for specified countries: EMS
Any information is subject to change and is only for your reference.
See the list of countries that allow weight Limit of 15 kg
Countries prohibit Food : Australia, Austria, Brunei, Czech, Denmark, Mongolia, Netherlands, Switzerland, Thailand, Turkey, Ukraine.
Countries strict on Food: Philippines, Taiwan, Canada, Vietnam, Sweden
See the list of items classified as dangerous goods. These products are strictly prohibited for international delivery.
It is recommended that you contact the destination country’s customs, postal or government authority for the accurate and latest details.
SSG Global is not responsible for any incident that may result from the guidance provided here.
CountryWeight LimitRegionRestricted/Prohibited itemsEMS Delivery unavailable onDays of EMS storage service when undelivered*
Australia 15 kg All regions except Norfolk island, Christmas island and Antarctic Territory Animal and plant products, Bedding, Footwear... Weekends, Holidays 7 days
Japan 15 kg All regions Cosmetics, Foodstuffs, Perfumer... Holidays 15 days
China 15 kg All regions Beverage, Cosmetics, Powdered milk, Fish, Tuna cans... Holidays 15 days
U.S.A. 15 kg All regions except Puerto Rico, Guam, Saipan Cereals, Dairy produce, Health drink... Sundays, Holidays N/A
New Zealand 15 kg All regions except Ross Dependency. Only Rarotonga in Cook Island. Animal products, Flour, Beverages and spirits... Sundays, holidays 2 days
Germany 15 kg All regions Milk and dairy products, Toys, games and sports requisites... Sundays, Holidays 14 days
Singapore 15 kg All regions except islands Milk, skimmed, Seasonings, Chewing gum... Weekends, Holidays 14 days
Taiwan 15 kg All regions Canned products, Sugar, Toys... Sundays, Holidays N/A
Indonesia 15 kg All regions Animal products, Cosmetics... Sundays, Holidays 14 days
Malaysia 15 kg All regions Electric machinery, Milk and dairy products, Toys... Sundays, Holidays 14 days
Philippines 15 kg All regions except Busuaga, Palawan/Coron, Palawan Culion, Palawan El Nid (Baquit), Palawan Linapacan, Palawan Looc, Mindoro Occidental/Tiik and Mindoro Occidental Toys, Glass and glassware, Milk products... Weekends, Holidays 7 days
Return of delivery: Packages can be returned to SSG Global if 1st or 2nd attempt of delivery is failed. It is recommended that you contact your local EMS office to receive packages.
International Shipping Service Countries and Fees
EMS Shipping Countries
AreasCountry
Asia Hong Kong, Indonesia, Singapore, Japan, China, Malaysia, Taiwan, Thailand, the Philippines, Vietnam
Europe Russia, Spain, France, Germany, the United Kindom
America Brazil, Canada, the United States
Oceania Australia, New Zealand
1Area Macau, Laos, Cambodia, Myanmar, Mongolia
2Area Bangladesh, Brunei, India, Nepal, Sri Lanka, Maldives, Bhutan
3Area Albania, Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bulgaria(Rep), Bosnia And Herzegovina, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, Georgia, Greece, Hungary(Rep), Iran(Islamic Rep), Ireland), Israel, Jordan, Kazakhstan, Latvia, Luxembourg, Macedonia, Netherlands, Norway, Oman, Pakistan, Poland(Rep), Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates,Uzbekistan
4Area Algeria, Argentina, Botswana, Cape Verde, Chile, Costa Rica, Cuba, Djibouti, Dominican Republic, Ecuador, Egypt, Ethiopia, Fiji, Kenya, Mauritius, Mexico, Morocco, Mozambique, Nigeria, Panama, Peru, Rwanda, Tanzania, Tunisia
EMS Shipping Fee
Weight(Kg)Hong KongIndonesiaSingaporeJapanChinaMalaysiaTaiwanThailandthe PhilippinesVietnamRussiaSpain
0.5 17,550 14,820 11,700 18,330 18,330 13,650 13,650 14,430 14,430 13,650 25,350 22,230
0.75 18,330 15,600 12,870 19,110 19,500 14,820 14,040 15,600 15,210 14,040 27,690 23,790
1 19,110 16,380 14,040 19,890 20,670 15,990 14,820 16,380 15,990 14,820 30,030 25,350
1.25 19,890 17,550 15,210 21,450 21,840 17,160 15,600 17,160 16,770 15,600 32,370 27,300
1.5 20,670 18,330 16,380 22,230 23,400 18,330 16,380 17,940 17,940 16,380 34,710 28,860
1.75 21,450 19,110 17,550 24,180 24,570 19,500 16,770 18,720 18,720 16,770 37,440 30,810
2 22,230 19,890 18,720 25,740 25,350 20,670 17,550 19,500 19,500 17,550 39,780 32,370
2.5 23,400 21,450 20,280 26,910 26,520 22,620 18,720 21,060 20,670 18,720 43,680 35,490
3 24,570 23,400 22,230 28,470 27,690 24,570 19,890 22,620 22,230 19,890 47,190 38,610
3.5 25,740 24,960 23,790 29,640 28,860 26,520 21,060 24,180 23,400 21,060 51,090 41,730
4 26,910 26,520 25,740 31,200 30,420 28,470 22,230 25,740 24,960 22,230 54,990 44,850
4.5 27,690 28,080 27,690 32,370 31,590 30,420 23,010 26,910 26,130 23,010 58,890 48,360
5 28,860 29,640 29,250 33,540 32,760 32,370 24,180 28,470 27,690 24,180 62,790 51,870
5.5 30,030 31,200 31,200 35,100 34,320 34,320 25,350 30,030 28,860 25,350 66,300 55,380
6 31,200 32,760 33,150 36,270 35,490 36,270 26,520 31,590 30,420 26,520 70,200 58,890
6.5 32,370 34,320 34,710 37,830 36,660 38,220 28,080 33,150 31,590 28,080 74,100 62,400
7 33,540 35,880 36,660 39,000 37,830 40,170 29,250 34,320 33,150 29,250 78,000 65,910
7.5 34,710 37,440 38,610 40,170 39,390 42,510 30,810 35,880 34,710 30,810 81,510 69,030
8 35,880 39,000 40,170 41,730 40,560 44,460 32,370 37,830 36,270 32,370 85,410 72,540
8.5 37,440 40,560 42,120 42,900 41,730 46,800 33,930 39,780 37,830 33,930 89,310 76,050
9 39,000 42,120 44,070 44,460 43,290 49,140 35,490 41,340 39,390 35,490 93,210 79,560
9.5 40,560 43,680 45,630 45,630 44,460 51,480 36,660 43,290 41,340 36,660 97,110 83,070
10 42,120 45,630 47,580 46,800 45,630 53,430 38,220 45,240 42,900 38,220 100,230 86,580
10.5 43,680 47,970 49,530 48,360 46,800 55,770 39,780 47,190 44,460 39,780 103,350 89,700
11 45,240 49,920 51,090 49,530 48,360 58,110 41,340 49,140 46,020 41,340 106,860 93,210
11.5 46,800 52,260 53,040 51,090 49,530 60,450 42,510 50,700 47,970 42,510 109,980 96,720
12 48,360 54,210 54,990 52,260 50,700 62,400 44,070 52,650 49,530 44,070 113,100 100,230
12.5 49,920 56,160 56,550 53,820 52,260 64,740 45,630 54,600 51,090 45,630 116,610 103,740
13 51,480 58,500 58,500 54,990 53,430 67,080 47,190 56,550 52,650 47,190 119,730 107,250
13.5 53,040 60,450 60,450 55,770 54,600 69,420 48,750 58,110 54,210 48,750 122,850 110,760
14 54,600 62,790 62,010 57,330 56,160 71,760 49,920 60,060 56,160 49,920 125,970 113,880
14.5 56,160 64,740 63,960 58,500 57,330 73,710 51,480 62,010 57,720 51,480 129,480 117,390
15 57,720 67,080 65,910 59,670 58,500 76,050 53,040 63,960 59,280 53,040 132,600 120,900
Weight(Kg)FranceGermanythe United KingdomBrazilCanadathe United StatesAustraliaNew Zealand1Area2Area3Area4Area
0.5 20,280 23,790 25,740 24,960 22,620 20,670 17,940 18,330 15,990 15,990 23,790 25,740
0.75 21,840 25,740 27,300 27,300 24,180 23,400 20,280 20,280 16,770 17,160 25,350 28,080
1 23,010 27,300 28,860 29,640 25,740 26,130 22,620 21,840 17,550 18,330 26,910 30,420
1.25 24,570 28,860 30,420 31,980 27,300 28,860 24,960 23,790 18,330 19,500 28,470 32,760
1.5 25,740 30,420 31,980 34,710 28,860 31,590 27,300 25,350 19,110 20,670 30,030 35,100
1.75 27,300 31,980 33,150 37,050 30,810 34,320 30,030 27,300 19,890 21,840 31,590 37,440
2 28,470 33,930 34,710 39,390 32,370 37,050 32,370 29,250 20,670 23,010 33,150 39,780
2.5 31,200 36,660 37,440 44,070 35,490 42,510 36,270 32,370 22,230 24,960 36,270 44,070
3 33,540 39,390 40,170 48,360 38,220 47,580 39,780 35,490 23,790 27,300 39,000 48,360
3.5 36,270 42,120 42,900 53,040 41,340 53,040 43,680 39,000 24,960 29,250 42,120 54,210
4 39,000 45,240 45,630 57,720 44,460 58,110 47,190 42,120 26,520 31,590 45,240 60,060
4.5 41,340 47,970 48,360 62,010 47,190 63,570 51,090 45,630 28,080 33,540 47,970 66,300
5 44,070 50,700 51,090 68,250 50,310 68,640 54,600 48,750 29,640 35,880 51,090 72,150
5.5 46,410 53,430 53,430 74,490 53,430 74,100 58,500 52,260 30,810 37,830 53,820 78,000
6 49,140 56,550 56,160 80,730 56,160 79,560 62,400 55,380 32,370 39,780 56,940 83,850
6.5 51,480 59,280 59,670 86,970 59,670 84,630 65,910 58,890 33,930 42,120 60,840 89,700
7 54,990 62,400 62,790 93,210 62,790 90,090 69,810 62,400 35,490 44,070 64,740 95,940
7.5 58,500 65,910 65,910 99,840 65,910 95,160 73,320 65,520 37,440 46,410 68,640 101,790
8 62,010 69,030 69,420 106,080 69,420 100,620 77,220 69,030 39,390 47,580 72,540 107,640
8.5 65,520 72,540 72,540 112,320 72,540 105,690 81,120 72,540 40,950 51,480 76,050 113,490
9 69,030 75,660 76,050 118,560 76,050 111,150 84,630 76,050 42,900 54,990 79,950 119,340
9.5 72,540 78,780 79,170 124,800 79,170 11,6610 88,530 79,170 44,850 58,890 83,850 125,190
10 76,050 82,290 82,290 131,040 82,290 121,680 92,040 82,680 46,800 62,790 87,750 131,430
10.5 79,170 85,410 85,800 137,280 85,800 127,140 95,940 86,190 48,360 66,300 91,650 137,280
11 82,680 88,920 88,920 143,520 88,920 132,210 99,450 89,700 50,310 70,200 95,550 143,130
11.5 86,190 92,040 92,040 149,760 92,430 137,670 103,350 92,820 52,260 74,100 99,450 148,980
12 89,700 95,550 95,550 156,000 95,550 143,130 107,250 96,330 53,820 77,610 103,350 154,830
12.5 93,210 98,670 98,670 162,240 98,670 148,200 110,760 99,840 55,770 81,510 107,250 160,680
13 96,720 101,790 102,180 168,480 102,180 153,660 114,660 102,960 57,720 85,020 111,150 166,920
13.5 100,230 105,300 105,300 174,720 105,300 158,730 118,170 106,470 59,280 88,920 115,050 172,770
14 103,740 108,420 108,420 180,960 108,810 164,190 122,070 109,980 61,230 92,820 118,950 178,620
14.5 107,250 111,930 111,930 187,200 111,930 169,260 125,970 113,490 63,180 96,330 122,850 184,470
15 110,370 115,050 115,050 193,440 115,440 174,720 129,480 116,610 64,740 100,230 126,360 190,320
DHL Shipping Countries
AreasCounrty
America the United States, Canada
Oceania Australia, New Zealand
DHL Shipping Fee
Weight(Kg)the United StatesCanadaAustraliaNew Zealand
0.5 29,422 29,422 28,821 28,821
1 29,422 29,422 28,821 28,821
1.5 32,093 32,093 31,688 31,688
2 34,763 34,763 34,555 34,555
2.5 37,434 37,434 37,422 37,422
3 39,967 39,967 40,002 40,002
3.5 42,501 42,501 42,581 42,581
4 45,034 45,034 45,161 45,161
4.5 47,567 47,567 47,740 47,740
5 50,101 50,101 50,319 50,319
5.5 52,417 52,417 52,483 52,483
6 54,733 54,733 54,646 54,646
6.5 57,049 57,049 56,809 56,809
7 59,365 59,365 58,972 58,972
7.5 61,681 61,681 61,135 61,135
8 63,998 63,998 63,298 63,298
8.5 66,314 66,314 65,461 65,461
9 68,630 68,630 67,625 67,625
9.5 70,946 70,946 69,788 69,788
10 73,262 73,262 71,951 71,951
10.5 75,087 75,087 73,618 73,618
11 76,912 76,912 75,286 75,286
11.5 78,737 78,737 76,953 76,953
12 80,562 80,562 78,621 78,621
12.5 96,715 96,715 80,288 80,288
13 98,857 98,857 81,956 81,956
13.5 101,000 101,000 83,623 83,623
14 103,142 103,142 85,291 85,291
14.5 105,285 105,285 86,958 86,958
15 107,427 107,427 88,626 88,626
SF Shipping Countries
AreasCounrty
Asia China, Hong Kong SAR China, Macau SAR China, Malaysia, Taiwan
SF Express Shipping Fee
Weight(Kg)ChinaHong Kong SAR ChinaMacau SAR ChinaMalaysiaTaiwan
0.5 10,290 9,800 9,800 10,920 10,800
1 11,070 10,500 10,500 11,380 11,610
1.5 11,860 11,000 11,000 11,840 12,420
2 12,640 11,960 11,960 12,310 13,230
2.5 13,430 12,480 12,480 12,770 14,040
3 16,180 15,040 15,040 16,300 17,110
3.5 16,970 15,870 15,870 17,500 17,940
4 17,750 16,700 16,700 18,700 18,770
4.5 18,540 17,520 17,520 19,900 19,600
5 21,390 20,210 20,210 21,100 22,790
5.5 22,130 21,120 21,120 22,350 23,780
6 22,880 22,030 22,030 23,600 23,910
6.5 23,620 22,940 22,940 29,820 24,860
7 24,370 23,850 23,850 31,320 25,820
7.5 25,110 24,760 24,760 32,820 26,770
8 25,850 25,670 25,670 34,320 30,190
8.5 26,600 26,580 26,580 35,820 31,230
9 27,340 27,490 27,490 37,320 32,270
9.5 28,090 28,400 28,400 38,820 33,310
10 34,410 31,570 31,570 40,320 36,590
10.5 - 32,340 32,340 42,060 37,630
11 - 33,110 33,110 43,800 38,670
11.5 - 33,880 33,880 45,540 39,710
12 - 34,650 34,650 47,280 40,750
12.5 - 35,420 35,420 49,020 41,790
13 - 36,190 36,190 50,760 42,830
13.5 - 36,960 36,960 52,500 43,870
14 - 37,730 37,730 54,240 44,910
14.5 - 38,500 38,500 55,980 45,950
15 - 44,320 44,320 57,720 51,330
Cancellation
Order cancellation request can only be made in <Purchased> status.
If the status is <Preparing Items> or <In Transit> order cancellation may not be processed.
Order cancellation is only available for the entire order, and partial cancellation is not available. If you want orders for partial products, add them to the cart and make order/payment again.
Returns are only available when products are defected, faulty, or different from labeling and advertising or from the contract.
Returns due to complaints on color/size or a simple change of mind is not acceptable.
In case of shipping delay, product damage, wronge delivery, product information error, or any other inconveniences caused by SSG Global, customers can appeal for E-Commerce Consumer Protection Act and submit return request within 3 months from the delivered date, or within 30 days from the date of recognizing the reason for return.
For details on returns, please contact the Customer Service Center. Click to [Contact Us]
Refund
Refund will be made automatically to the payment method used when placing the order. Refund period may differ by payment methods.
Payment MethodRefund MethodRefund Time (Once Return Is Received)
Credit/Debit Card Credit/Debit Card 7~10 business days
Paypal Balance Balance Within 24 hours
Credit/Debit Card Credit/Debit Card 7~10 business days
Refund for credit cards may differ in cancellation period depending on the policies of each card companies. Please inquire the credit card company for details.
For refunds due to product defects or faults and not from a simple change of mind, product collection costs will be paid by SSG Global.
Refunds due to returns will be processed after the product re-stock is confirmed by SSG Global.