Shopping Guide

How to Use SSG Global

From Department Store to Emart all at once Shopping becomes easy!
REGISTER
Click [REGISTER] at the top of the website.
Input your personal information and click [REGISTER] button.
Sign in
Input an Email address and password, then click [Sign in].
Currency
Provided currencies are USD($), CNY(¥), JPY(¥), KRW(\). Please select the currency you wish to make payment with.
Language
SSG Global operates Global Mall and Chinese Mall
In the Global Mall, you can choose a language between English and Korean.
Click to visit [global.ssg.com]
Click to visit [cn.ssg.com]
Search by Categories
In SSG Global, customers can search products by main category, subcategory, and specific category.
Searching became easy with step-by-step approach of main category, subcategory, and specific category.
Search to find products
You can quickly find products by searching.
Best Products
You can see the Category Best products.
Wish List
Click the [Add to Wish List] button to add products to your Wish List.
You can share the products in your Wish List with friends or add to your cart.
Add to Wish List button
Select Item/Choose Option
Customers can choose product options such as size or color of products.
You can change the quantity of the product you wish to purchase.
Shopping Cart
Customers can add products to the cart with options and quantity applied, and review the product in the Shopping Cart page.
Cautions for purchase
SSG Global and SSG.COM Korea provide the same products at the same prices.
Prices of any product can be changed without pre-notice.
Images of the products or of free gifts may be different than actual items received, as all images are taken in the direction of display use.
Also, free gifts may not be offered due to unforeseen circumstances followed by the destination’s restriction.They can be substituted with other gifts, or additional quantity of the originally ordered product may be provided to customers according to inventory plan.
Free gift promotion can be ended without pre-notice under some circumstances in Korea.
Electronic goods are all manufactured for domestic use in Korea, so please check voltage and electric current before placing an order.
Please, understand the exchange and refund are very difficult and limited for the reasons listed above.
Discount Coupons
If you have any discount coupons, please input the coupon code. Discounted price will be subtracted from the payment price.
Shipping Address
Please input the shipping address.
Shipping Address can be registered from [My SSG>Address Book]
Shipping method can be chosen depending on the address.
If you choose the shipping country, shipping fee will be automatically estimated by the product weight.
Payment Method
Payments can be made through Credit Card / Debit Card, PayPal, Alipay, UnionPay.
International Shipping Service
SSG Global provides international shipping service that delivers from Korea to other countries.
Customers who wish shipping service within or to Korea, please use SSG.COM [Click to visit SSG.COM]
Shipping Fee
Shipping fee differs by product weight, selected shipping company, and shipping method, and will be estimated automatically.
When emart and Shinsegae products are ordered at the same time, each is delivered from different places. Therefore, weight of emart and Shinsegae product will be estimated individually for charging delivery fee.(EX. If 1kg of emart product and 5kg of Shinsegaeproduct are ordered, delivery fee will be charged for both 1kg and 5kg products)
The shipping fee estimated by the product weight will be added to the product payment.
Additional shipping fees from actual measurement of weight will be charged to SSG Global
Customs Duty
All costs occurred during the Clearance process including import customs, needs to be paid by the customer.
Please check the Clearance precautions and customs information of each shipping countries prior to making orders from SSG Global.
Note for all countries for shipping
Items can be separately shipped from different distribution centers; E-mart and Shinsegae.
Customs olicies vary from country to country with different prohibited items. It is a customer’s responsibility to pay for any charge caused in the process of customs clearance. Returns can not be made due to the additional charge.
Items can be destroyed under the customs supervision, and delays can be caused. SSG Global has no obligation for this process.
Note for specified countries: EMS
Any information is subject to change and is only for your reference.
See the list of countries that allow weight Limit of 15 kg
Countries prohibit Food : Australia, Austria, Brunei, Czech, Denmark, Mongolia, Netherlands, Switzerland, Thailand, Turkey, Ukraine.
Countries strict on Food: Philippines, Taiwan, Canada, Vietnam, Sweden
See the list of items classified as dangerous goods. These products are strictly prohibited for international delivery.
It is recommended that you contact the destination country’s customs, postal or government authority for the accurate and latest details.
SSG Global is not responsible for any incident that may result from the guidance provided here.
CountryWeight LimitRegionRestricted/Prohibited itemsEMS Delivery unavailable onDays of EMS storage service when undelivered*
Australia 15 kg All regions except Norfolk island, Christmas island and Antarctic Territory Animal and plant products, Bedding, Footwear... Weekends, Holidays 7 days
Japan 15 kg All regions Cosmetics, Foodstuffs, Perfumer... Holidays 15 days
China 15 kg All regions Beverage, Cosmetics, Powdered milk, Fish, Tuna cans... Holidays 15 days
U.S.A. 15 kg All regions except Puerto Rico, Guam, Saipan Cereals, Dairy produce, Health drink... Sundays, Holidays N/A
New Zealand 15 kg All regions except Ross Dependency. Only Rarotonga in Cook Island. Animal products, Flour, Beverages and spirits... Sundays, holidays 2 days
Germany 15 kg All regions Milk and dairy products, Toys, games and sports requisites... Sundays, Holidays 14 days
Singapore 15 kg All regions except islands Milk, skimmed, Seasonings, Chewing gum... Weekends, Holidays 14 days
Taiwan 15 kg All regions Canned products, Sugar, Toys... Sundays, Holidays N/A
Indonesia 15 kg All regions Animal products, Cosmetics... Sundays, Holidays 14 days
Malaysia 15 kg All regions Electric machinery, Milk and dairy products, Toys... Sundays, Holidays 14 days
Philippines 15 kg All regions except Busuaga, Palawan/Coron, Palawan Culion, Palawan El Nid (Baquit), Palawan Linapacan, Palawan Looc, Mindoro Occidental/Tiik and Mindoro Occidental Toys, Glass and glassware, Milk products... Weekends, Holidays 7 days
Return of delivery: Packages can be returned to SSG Global if 1st or 2nd attempt of delivery is failed. It is recommended that you contact your local EMS office to receive packages.
International Shipping Service Countries
K-PACKET Shipping Countries
AreasCountry
Asia Hong Kong, Indonesia, Singapore, Japan, China, Malaysia, Taiwan, Thailand, the Philippines, Vietnam
Europe Russia, Spain, France, Germany, the United Kindom
America Brazil, Canada, the United States
Oceania Australia, New Zealand
1Area Macau, Laos, Cambodia, Myanmar, Mongolia
2Area Bangladesh, Brunei, India, Nepal, Sri Lanka, Maldives, Bhutan
3Area Albania, Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bulgaria(Rep), Bosnia And Herzegovina, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, Georgia, Greece, Hungary(Rep), Iran(Islamic Rep), Ireland), Israel, Jordan, Kazakhstan, Latvia, Luxembourg, Macedonia, Netherlands, Norway, Oman, Pakistan, Poland(Rep), Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates,Uzbekistan
4Area Algeria, Argentina, Botswana, Cape Verde, Chile, Costa Rica, Cuba, Djibouti, Dominican Republic, Ecuador, Egypt, Ethiopia, Fiji, Kenya, Mauritius, Mexico, Morocco, Mozambique, Nigeria, Panama, Peru, Rwanda, Tanzania, Tunisia
Cancellation
Order cancellation request can only be made in <Purchased> status.
If the status is <Preparing Items> or <In Transit> order cancellation may not be processed.
Order cancellation is only available for the entire order, and partial cancellation is not available. If you want orders for partial products, add them to the cart and make order/payment again.
Returns are only available when products are defected, faulty, or different from labeling and advertising or from the contract.
Returns due to complaints on color/size or a simple change of mind is not acceptable.
In case of shipping delay, product damage, wronge delivery, product information error, or any other inconveniences caused by SSG Global, customers can appeal for E-Commerce Consumer Protection Act and submit return request within 3 months from the delivered date, or within 30 days from the date of recognizing the reason for return.
For details on returns, please contact the Customer Service Center. Click to [Contact Us]
Refund
Refund will be made automatically to the payment method used when placing the order. Refund period may differ by payment methods.
Payment MethodRefund MethodRefund Time (Once Return Is Received)
Credit/Debit Card Credit/Debit Card 7~10 business days
Paypal Balance Balance Within 24 hours
Credit/Debit Card Credit/Debit Card 7~10 business days
Refund for credit cards may differ in cancellation period depending on the policies of each card companies. Please inquire the credit card company for details.
For refunds due to product defects or faults and not from a simple change of mind, product collection costs will be paid by SSG Global.
Refunds due to returns will be processed after the product re-stock is confirmed by SSG Global.